Support Center

To create an account, click the "Sign Up" button on our homepage or download the mobile app. You'll need to provide your name, email address, and create a password. After registration, you can complete your profile with your professional details and credentials.

• Must be 18 years or older
• Valid identification
• Relevant professional experience in PDR, hail repair, or collision estimating
• Appropriate liability insurance
• Any required certifications for your specialty

Cyber Garage Tech Xchange is available throughout the United States and Canada. Our network of repair facilities using Viper Management Software continues to grow. Even if there aren't many facilities in your immediate area, you can set travel areas to receive job invites from other regions.

Click "Forgot Password" on the login page and enter your email address. You'll receive an email with a link to reset your password. The link expires after 24 hours. If you don't receive the email, check your spam folder or contact support.

Go to your Profile page and toggle the "Available to Work" switch. When enabled, you'll appear in searches by repair facilities looking for technicians. You can turn this off anytime when you're not accepting new jobs.

Navigate to the Travel Areas page from your dashboard. You can add cities and states where you're willing to work, along with a radius for each location. This helps facilities find technicians who are available in their area or willing to travel there.

Go to the Documents page and click "Upload Document." You can upload PDFs, images, and common document formats up to 10MB. Supported files include insurance certificates, professional certifications, identification, and work-related documents. You can also use your phone's camera to scan physical documents.

When a repair facility needs a technician, they can send job invites to qualified technicians in their area. You'll receive a notification with job details including location, vehicle information, and expected work. You can accept or decline each invite based on your availability and preferences.

Payment arrangements are made directly between you and the repair facility or management company. As an independent contractor, you're responsible for invoicing and collecting payment. Rate negotiations, payment terms, and schedules are handled outside of Tech Xchange.

While we understand circumstances change, frequent cancellations may affect your standing on the platform. If you need to cancel, communicate with the facility as soon as possible through the app's messaging feature. Professional communication helps maintain good relationships with facilities.

Free tier includes basic profile, limited travel areas, and standard visibility in searches.

Pro subscription includes unlimited travel areas, priority placement in facility searches, advanced profile features, and dedicated support.

Go to Settings > Subscription and click "Cancel Subscription." Your Pro features will remain active until the end of your current billing period. You can resubscribe anytime.

Subscription fees are generally non-refundable. However, if you experience technical issues that prevent you from using the service, please contact support and we'll review your case.

Try these steps:

• Check your internet connection
• Clear the app cache or browser cache
• Update to the latest app version
• Restart the app or refresh the page
• If problems persist, contact support

Check the following:

• Ensure notifications are enabled in your device settings
• Check the app's notification settings
• Verify your email address is correct for email notifications
• Check spam/junk folders for email notifications

Make sure your file meets these requirements:

• Maximum file size: 10MB
• Supported formats: PDF, JPG, JPEG, PNG, GIF, DOC, DOCX
• File name should not contain special characters
• Try a stable internet connection